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No More On-Call for Nurses - IntellaTriage Announces Partnership with Large Home Health Organization to Alleviate On-Call After-Hours Staffing

The after-hours, nurse-based triage service provider has launched a partnership with CommonSpirit Health at Home, part of the largest non-profit health care system in the country to improve after-hours patient experience and help relieve nurse burnout.
Key Takeaways
  • IntellaTriage recently announced a partnership with CommonSpirit Health at Home to provide triage on-call services directly to their patients and families.
  • CommonSpirit Health at Home intends to leverage the service as means to remove on-call home health nursing shifts completely.
  • IntellaTriage’s necessary and important triage service supplants tasks that often fall to already overburdened nursing staff in the field, leading to burnout - the number one reason nurses are leaving the profession.

Brentwood, TN., March 15, 2022 – IntellaTriage, the leading provider of after-hours nurse-first triage services, recently announced a partnership with CommonSpirit Health at Home to provide triage on-call services directly to their patients and families.

CommonSpirit Health at Home is a full-service health care organization that has provided quality home-based health care for over 40 years through specialized home care, home infusion, and hospice services across the country. Located in Milford, OH, and part of CommonSpirit Health, the largest non-profit health care system in the country, CommonSpirit Health at Home has over 40 locations across 11 states and nearly 3,000 employees.

IntellaTriage leverages the largest team of registered nurses to provide compassionate, round-the-clock care 365 days a year. In this partnership, IntellaTriage will implement a tailored approach for CommonSpirit Health at Home according to their clinical directives, offering caregivers a direct line to trained nurses who operate above and beyond the traditional non-clinical answering service. CommonSpirit Health at Home intends to leverage the service as means to remove on-call home health nursing shifts completely. Streamlined communications between the organizations will provide seamless transitions between business and after-hours in order to deliver optimal quality care.

“We understand one of most significant pain points of home health and hospice providers is after-hours staffing– especially during the current staffing crisis. IntellaTriage’s necessary and important triage service supplants tasks that often fall to already overburdened nursing staff in the field, leading to burnout, the number one reason nurses are leaving the profession. I am proud to work with CommonSpirit to help ease the burden on their nurses as a true partner in care,” said Daniel Reese, CEO of IntellaTriage.

Trisha Crissman, CommonSpirit’s VP and COO of Home Care and Hospice, agrees: “Together, we will make a difference! I am very excited to partner with IntellaTriage to bring a new source of talent, technology, and expertise to optimize the after-hours experience for every patient we serve and balance the workload for our hard-working clinicians.”


About IntellaTriage
Founded in 2008, IntellaTriage is the nation’s leading provider of after-hours nurse triage for hospice and home health providers, hospitals, physician groups, health plans, and specialty practices. Through customized protocols and cloud-based technology, IntellaTriage provides access to licensed, registered nurses 24 hours a day, seven days a week. As an integrated partner, IntellaTriage improves the patient experience, while reducing nurse burnout and providing quality after-hours care. Learn more at intellatriage.com.

Key Takeaways
  • IntellaTriage recently announced a partnership with CommonSpirit Health at Home to provide triage on-call services directly to their patients and families.
  • CommonSpirit Health at Home intends to leverage the service as means to remove on-call home health nursing shifts completely.
  • IntellaTriage’s necessary and important triage service supplants tasks that often fall to already overburdened nursing staff in the field, leading to burnout - the number one reason nurses are leaving the profession.
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IntellaTriage’s necessary and important triage service supplants tasks that often fall to already overburdened nursing staff in the field, leading ...
Daniel ReeseCEO
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Bernadette Smith
bsmith@intellatriage.com
516-359-3405
VP of Marketing