West Palm Beach, FL Oct 13, 2022 – Trustbridge, the leading non-profit hospice provider in Broward and Palm Beach Counties, recently announced a partnership with the leading nurse-first triage service provider, IntellaTriage. IntellaTriage’s partnership will ensure Trustbridge continues to deliver best-in-class care while improving clinician quality of life.
Since 1978, Hospice of Palm Beach County and Hospice by the Sea have cared for 200,000 families in South Florida. These three hospices are now one branch of Trustbridge, a community non-profit that provides support for families facing serious illness 24 hours a day. Other services include palliative medicine, caregiver support, and bereavement programs.
Trustbridge's commitment to providing best-in-class patient care led to the partnership with IntellaTriage. The partnership will be executed in two phases, with the first encompassing after-hours only, followed by a second phase where IntellaTriage will provide 24x7 nurse triage services for Trustbridge. "When you're waiting to connect to a nurse because you or a loved one is in distress, fifteen minutes can feel like fifteen hours. We want our patients to be able to speak to a clinician as soon as they determine they need one," said Trustbridge's Chief Operating Officer, Tarrah Lowry. "We see this partnership as necessary support for our patients and a means to lessen our clinicians' workload. As a result, our patients will be well-cared for, and our clinicians will be well-rested and able to be their best selves as they provide care."
IntellaTriage leverages the largest team of registered nurses in the post-acute care market to provide compassionate, round-the-clock care 365 days a year. Utilizing a blend of customized protocols and leading-edge technology, IntellaTriage will implement a tailored approach to ensure patients receive the same high-quality care they have come to expect from Trustbridge. IntellaTriage’s nurse-first model provides caregivers a direct line to trained hospice nurses who operate above and beyond the traditional non-clinical answering service. In addition, IntellaTriage's platform delivers streamlined communications between organizations to provide seamless transitions between their teams to deliver optimal quality care.
Daniel Reese, IntellaTriage CEO explained further: "Over the past three years, our team has focused on strengthening existing foundations and operational efficiencies so we can best support large organizations such as Trustbridge Hospice. I feel proud and privileged that our efforts have resulted in the opportunity to provide an optimal patient experience plus relief to on-call staff for an organization such as Trustbridge 24/7. Industry-wide, it's no secret that nurse burnout and staffing shortages create ripple effects on operations, financial performance, and patient experience. IntellaTriage is a proven solution, and I look forward to continuing our industry support through our partnership with Trustbridge."
From hospice care to spiritual and emotional support, Trustbridge provides compassionate, professional health care for families facing any stage of life-limiting illness. Since 1978, our expert staff has cared for nearly 200,000 patients nearing end of life. As a non-profit, 501(c)(3) organization, we care for all who want and qualify for our services, regardless of ability to pay. We offer the physical, emotional and spiritual care that brings comfort and dignity to those with terminal illnesses and their loved ones. Our multicultural staff respects all religions and cultural traditions. For families who need emotional support, we offer grief support services including individual and group counseling. For more information, visit www.trustbridge.com.
Founded in 2008, IntellaTriage is the nation’s leading provider of after-hours nurse triage for hospice and home health providers, hospitals, physician groups, health plans, and specialty practices. IntellaTriage’s licensed, registered nurses provide best-in-class care 24 hours a day, seven days a week through customized protocols and cloud-based technology. IntellaTriage improves the patient experience while reducing nurse burnout and providing quality after-hours care as an integrated partner. IntellaTriage nurses can handle up to 80% of hospice caller needs, such as medication refills, symptom management guidance, and more. The company has seen more than 500% growth over the last five years due to industry demand for its tech-enabled services. Transform your after-hours care strategy with intellatriage.com.